Refund and Return Policy
Effective Date: October 25, 2024
At NovaGadgetVista, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not fully satisfied with your order, we are here to help with our easy-to-follow Refund and Returns Policy. Please review the details below to understand our process and how we can best serve you.
Returns
You may return any item purchased from NovaGadgetVista within 30 days of receiving your order. To be eligible for a return, the product must be:
- Unused and in the same condition as received.
- In its original packaging, including any seals or wrapping intact.
- Accompanied by a proof of purchase, such as a receipt or order confirmation email.
To initiate a return, please contact our customer service team with your order number and reason for return. Our team will guide you through the return process and provide instructions on how to ship the item back to us.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable. If you receive a refund, the original shipping fee will be deducted from your refund, unless the return is due to a mistake on our part (such as receiving the wrong or defective item).
Exchanges
We understand that sometimes you may prefer to exchange a product rather than return it. If you would like to exchange your item for a different fragrance or product, please contact us, and we will assist you with the exchange process. Exchanges are subject to product availability.
Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. This includes any opened or used perfumes, gift cards, and items marked as final sale. We kindly ask you to carefully review the product description before making your purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or refund, including covering any return shipping costs in such cases.
Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please first check your bank account or contact your credit card provider, as it may take some time before the refund is officially posted.
